Credit Control Assistant

About the role

Join Agincare’s finance team as a Credit Control Assistant, helping to maintain healthy cash flow and support accurate billing. You will work closely with branch managers, local council staff and the wider credit control team to ensure timely collection of payments.

Key responsibilities

• Generate customer statements and chase letters promptly.
• Contact clients by phone and letter to recover overdue monies.
• Administer probate queries, power‑of‑attorney changes and small‑claims court work.
• Reconcile and update customer accounts in the relevant databases.
• Liaise with Branch/Care Home managers and local council payment staff to obtain contract information for accurate billing.
• Support receipt and allocation of payments on the sales ledger, including direct debit processes.
• Produce debtor reports, monthly management accounts and ad‑hoc reports.
• Provide guidance to the credit control team and cover for the Credit Control Manager when absent.

Required profile

• Strong numerical ability and attention to detail.
• Excellent written and verbal communication skills.
• Customer‑focused and confident when dealing with colleagues and clients at all levels.
• Ability to manage own workload independently.

Required skills

• Microsoft Excel

What we offer

• Salary up to £30,000 per annum, dependent on experience.
• 40‑hour week based in Portland, Dorset.
• Fully funded training and career development.
• Blue Light discount package.
• Employee Assistance Programme.
• Company pension scheme.