Crisis & Incident Data Analyst

About the role

Mitsubishi UFJ Financial Group (MUFG) is seeking a Crisis and Incident Data Analyst to join its Operational Resilience Team in London. The role strengthens crisis and incident management across EMEA, providing data-driven insights that support compliance with FCA, PRA, DORA and wider operational resilience requirements.

Key responsibilities

• Develop, embed and manage the data landscape across EMEA to support crisis and incident management frameworks, tools and methodologies in line with regulatory requirements.
• Coordinate data analytics across people, process, technology, facilities, information and third-party dependencies within the Operational Resilience pillar.
• Deliver a centralised operational incident data model across EMEA supporting governance, audit and regulatory needs.
• Maintain data governance processes, documentation, repositories, reporting inventories and evidence stores.
• Build automated reporting, analytics and dashboard capabilities, and produce MI, KPI/KRI reporting and resilience metrics for forums such as the Operational Resilience Practitioners Forum and Oversight Committee.
• Keep incident records, classifications, impact assessments and reporting information accurate, complete, consistent and auditable.
• Support thematic reviews, maturity assessments and capability evaluations, and assist Bronze, Silver and Gold Crisis Management Teams during incidents.
• Integrate data from ServiceNow, critical event management platforms and other resilience tools, acting as a business SME for reporting capabilities.

Required profile

• Demonstrated data analytics experience, preferably in operational resilience or incident management within financial services or a similar regulated industry.
• Understanding of ISO 22361:2022 and familiarity with PS26/2, PRA PS7/26, FG26/3 or FG23/4 regulatory changes.
• Knowledge of FCA/PRA operational resilience requirements and DORA regulations for EMEA operations.
• Experience supporting incident or crisis management teams during major events, including dashboards and executive reports for senior stakeholders.
• Experience supporting regulatory reporting such as governance or risk reporting in large organisations.
• Preferred: CBCI or operational resilience certification; SQL or data analytics qualifications are advantageous.

Required skills

• Strong analytical skills and interpretation of complex datasets.
• Proficiency with large datasets using Power BI or Tableau; strong ServiceNow experience highly desirable.
• Stakeholder engagement and communication skills.

What we offer

• Flexible working opportunities.
• Generous pension contributions.
• Training programmes and supportive leadership.

The advert closes on 5 November; flexible working requests are considered in line with organisational requirements.