Cruise Sales Manager

About the role

We are looking for an experienced Cruise Sales Manager to lead and develop our sales team for a leading UK cruise specialist. You will be responsible for driving daily performance, coaching staff and ensuring the highest level of customer service throughout the sales process.

Key responsibilities

• Oversee, manage and motivate the sales team to meet daily performance targets and maximise profit.
• Prepare and deliver daily briefings, set key messages and monitor team performance.
• Compile, analyse and report sales figures on a daily, weekly and monthly basis.
• Gather customer feedback and market research, relay insights to the Product department and address obstacles.
• Participate in cross‑department “bridging” meetings to share information and improve outcomes.
• Evaluate sales calls, monitor QA and error scores, and provide constructive feedback.
• Report staff attendance, absence and return‑to‑work metrics.
• Handle pre‑ and post‑sales customer escalations promptly and professionally.

Required profile

• Proven sales track record with consistent achievement of KPI targets.
• Ability to embrace change and implement new strategies.
• Strong motivation and a positive, resilient attitude that inspires the team.
• Commitment to delivering an exceptional customer journey.
• Excellent written and verbal communication with strong people skills.
• Confident, friendly personality with flexibility to adapt to business needs.

Required skills

What we offer

• Competitive salary up to £59,000 per year.
• Potential annual bonus of up to 5%.
• Industry‑standard benefits.
• Office‑based role in Swindon with flexible working hours.