Customer Care Specialist, Newry

About the role

Lektronix, a Rockwell Automation business, is looking for a Customer Care Specialist for its Newry office. You will maintain existing customers and support external salespeople in growing the customer base, developing relationships so clients use Lektronix for all their spares and repairs needs. You will report to the Customer Service Team Leader, work mainly on-site with the option of a hybrid arrangement, and achieve agreed sales targets.

Key responsibilities

• Achieve sales targets and manage a geographical area to maximise its sales potential.
• Maintain customer relationships and relationships across Lektronix' key accounts.
• Satisfy customers with the services offered and manage their expectations.
• Assess and price repair and supply jobs, considering individual customer needs and future potential.
• Develop and maintain a database of existing and potential customers.
• Follow up on existing leads, create new leads and bring on new customers.
• Communicate with customers on price, availability, delivery expectations, order expediting and delivery tracking.
• Provide regular information to management, recommend business development activities and act with integrity.
• Assist with after-sales queries and customer complaints, escalate issues to workshops and engage regional sales managers and the commercial manager where needed.

Required profile

• Minimum GCSE Grade C in English and Mathematics.
• Native or fluent (C2) English.
• Preferred: 1 year of customer service experience, cross-selling skills, B2B sales and key account management experience, and experience assisting customers via chat and email support.

What we offer

• Comprehensive mindfulness programmes with a premium membership to Calm.
• Paid volunteer time off after 6 months of employment for eligible employees.
• Employee Assistance Program and personalised wellbeing programmes.
• Digital course library for professional development and opportunities for learning, certification and global exposure.
• Compensation and benefits aligned with Rockwell Automation's global standards, plus local benefits.