Customer Experience Advisor

About the role

We are seeking a Customer Experience Advisor who is passionate about enhancing the experience of business travellers. The role sits within Perk’s Customer Care team and is key to delivering a 7‑star service to our global corporate customers.

Key responsibilities

• Act as a trusted advisor, showcasing Perk values and a customer‑centric approach in every interaction.
• Support customers with their global business travel needs via phone, live chat and email.
• Resolve travel issues, manage bookings and respond to queries while exceeding expectations.
• Provide innovative, out‑of‑the‑box solutions and stay up‑to‑date with new product features.
• Maintain high quality service while handling a steady stream of customers daily.

Required profile

• Excellent written and spoken English communication skills.
• Self‑motivated, curious and eager to learn with a growth‑oriented attitude.
• Tech‑savvy, able to multitask and remain calm under pressure.
• Strong problem‑solving abilities and a customer‑first mentality.
• Comfortable working in an office environment with flexible shift availability.

What we offer

• Competitive salary and equity ownership.
• Real living wage, 25 days annual leave plus bank holidays.
• Private medical cover, dental insurance, and a pension plan.
• Life insurance, income protection and tax‑efficient cycle/e‑car schemes.
• Wellbeing support with therapy and coaching sessions.
• 12‑16 weeks paid parental leave and 16 paid volunteering hours per year.
• Up to 20 “Work from Anywhere” days and a four‑week paid sabbatical after five years.
• Relocation assistance and hybrid working (3 days onsite, 2 days remote).