Customer Experience Advisor – Retail Banking (Alton & Petersfield)

About the role

Join Santander’s retail banking team as a Customer Experience Advisor, working across the Alton and Petersfield branches. You will be the first point of contact for customers, delivering friendly, efficient service both in‑branch and over the phone.

Key responsibilities

• Assist customers with cash transactions, account queries and product information.
• Provide guidance on using banking technology and digital services.
• Handle inbound calls in the contact centre, addressing enquiries and resolving issues.
• Identify and prevent fraud and scams, safeguarding customers.
• Build relationships with customers and suggest suitable solutions.
• Contribute ideas to improve the overall customer experience.

Required profile

• Strong communication skills and a customer‑focused attitude.
• Ability to work flexibly across a rotating schedule (Monday‑Saturday).
• Willingness to travel between the two branch locations.
• Professional approach to risk management and compliance.

Required skills

What we offer

• Part‑time role (21 hours per week) with a supportive team environment.
• Opportunities for development within a leading international bank.
• Exposure to innovative banking technology and processes.