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This job expired on 27/07/2026. It no longer accepts applications.
Customer Experience Advisor – Retail Banking (Lisburn)
santander · Lisburn
Job description
About the role
Join Santander’s Lisburn branch as a Customer Experience Advisor, providing friendly, knowledgeable service to retail banking customers. You will work a 35‑hour rota across Monday to Saturday, handling transactions, queries and fraud protection both in‑branch and over the phone.
Key responsibilities
- Act as the first point of contact for customers visiting the branch or calling the contact centre.
- Process day‑to‑day cash transactions, account enquiries and product requests.
- Assist customers with using banking technology and digital services.
- Identify and mitigate potential fraud, scams and security risks.
- Build relationships, understand customer needs and propose suitable solutions.
- Contribute ideas to continuously improve the overall customer experience.
Required profile
- Strong communication and listening skills.
- Ability to work flexibly in a fast‑paced, multi‑skill environment.
- Customer‑focused mindset with a problem‑solving attitude.
- Willingness to learn Santander’s products and services.
- Commitment to uphold the bank’s risk and compliance standards.
Required skills
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santander
Lisburn
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