Customer Experience Officer

About the role

This temporary full‑time position supports a pilot project aimed at improving the accuracy and completeness of customer records. You will work onsite in Oldham, contacting existing customers to verify and update their information while ensuring a professional and empathetic experience.

Key responsibilities

• Make outbound calls using approved scripts to reassure customers about data collection.
• Verify and update confidential customer details accurately.
• Handle sensitive conversations with empathy and professionalism.
• Document interactions securely in compliance with GDPR and internal policies.
• Maintain and validate customer records ensuring data protection standards.

Required profile

• Excellent verbal communication and ability to reassure customers.
• Empathetic and calm demeanor when discussing sensitive information.
• Strong organisational skills and attention to detail.
• Reliability in following structured processes.

Required skills

• Proficiency in using call handling software and data entry systems.
• Understanding of GDPR and data protection principles.

What we offer

• Opportunity to contribute to a pilot project improving customer data accuracy.
• Dynamic environment with evolving processes.
• Supportive team focused on customer service excellence.
• Temporary full‑time role until December 2026.