Customer Experience Partner

About the role

We are looking for a Customer Experience Partner to join our Cheltenham office on a short‑term basis. You will be the first point of contact for customers, handling enquiries by phone and email while delivering a friendly, professional service.

Key responsibilities

• Manage incoming email correspondence and respond promptly.
• Answer inbound telephone enquiries, direct calls and provide accurate information.
• Maintain up‑to‑date customer records and ensure data accuracy.
• Support general administrative tasks and day‑to‑day office duties.
• Assist the wider team with ad‑hoc projects and ensure a smooth customer experience.

Required profile

• Recent graduate, university student or individual seeking office experience.
• Friendly, confident and professional demeanor with excellent verbal and written communication.
• Positive telephone manner and strong organisational skills.
• Attention to detail and ability to work both independently and as part of a team.
• Reliable, proactive and eager to learn.

Required skills

• Proficiency with Microsoft Office applications.

What we offer

• £12.71 per hour.
• Full training and ongoing support.
• Valuable office and customer service experience.
• Friendly, supportive team environment.
• Free onsite parking and easy access by local bus routes.
• Company T‑shirt and smart‑casual dress code.