Customer Experience Specialist – Insurance Claims

About the role

We are looking for a highly organized Customer Experience Specialist to join our insurance contact centre. You will be the first point of contact for customers filing new claims and will support our adjusters with administrative tasks that move claims toward resolution. The role is ideal for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and is committed to delivering an excellent customer experience.

Key responsibilities

• Handle inbound calls to file new claims and respond to existing claim inquiries.
• Gather, review, and accurately enter claim information to ensure timely processing.
• Manage a queue of administrative tasks and meet service‑level commitments.
• Review, organise, and upload electronic mail and documents to the appropriate claim files.
• Prepare standard correspondence such as acknowledgment letters and claim‑closure documents.
• Partner closely with claims adjusters to provide complete and accurate information.

Required profile

• Minimum 2 years of experience in customer support, claims, or administrative roles within an insurance or compliance‑related organisation.
• Excellent verbal and written communication skills with a focus on empathy and professionalism.
• Strong organisational abilities and the capacity to prioritise multiple tasks and meet deadlines.
• High attention to detail and accuracy in data entry and documentation.
• Proficiency with computers, including Google Workspace (Docs, Sheets) and internal systems.

Required skills

• Google Workspace (Docs, Sheets)
• Computer proficiency for data entry and document handling

What we offer

• Generous health‑insurance package and pension plan with employer contributions.
• Competitive holiday and leave policy, including bank holidays.
• Industry qualifications paid after a qualifying period.
• Remote work from anywhere to support work‑life balance.
• Apple laptop, large second monitor, and other quality‑of‑life equipment.