Customer Liaison Officer

About the role

We are looking for a Customer Liaison Officer to support a large social‑housing project for a Housing Association on a three‑month temporary assignment. The role is full‑time (35 hours per week) and combines office work, remote tasks and field visits to arrange access to properties and keep residents informed.

Key responsibilities

• Arrange and confirm access to properties for contractors and conduct joint access visits.
• Contact residents by phone and post, issue and hand‑deliver letters, and maintain clear evidence trails.
• Coordinate with housing colleagues, contractors and coordinators to resolve historic “no‑access” cases.
• Support vulnerable residents, capture their needs and ensure compliance with EICR delivery deadlines.

Required profile

• Strong, calm communication with customers.
• Experience in customer liaison within housing, repairs or contractor‑facing environments.
• Persistent, empathetic approach to overcoming access barriers.
• Excellent organisational skills for appointments, logs and follow‑ups.
• Ability to work collaboratively with housing teams and external contractors.

Required skills

• Full UK driving licence and access to a vehicle.

What we offer

• Full‑time weekday hours (Monday‑Friday).
• Hybrid working with flexibility to work from home.
• Hourly rate of £17‑£19, paid weekly.