Customer Order Processor – Night Shift

About the role

Join our night team as a Customer Order Processor, working evenings to ensure customers receive accurate and timely order fulfilment. This part‑time position offers up to 28 hours per week, with a focus on high‑volume order handling and exceptional service.

Key responsibilities

• Process customer orders received via voicemail, email and online ordering portals.
• Enter orders accurately within cut‑off times and update company systems.
• Monitor the sales inbox, prioritising urgent requests and handling credits.
• Respond to enquiries through live chat and email.
• Make outbound calls to resolve order queries, product shortages and complaints.
• Collaborate with the Night Assembly Team to meet dispatch deadlines.
• Maintain precise customer records and ensure data integrity.

Required profile

• Previous experience in order processing, data entry, sales administration or customer service.
• Ability to work night shifts (Sunday 5 pm‑midnight; Monday‑Friday 7 pm‑midnight).
• Strong attention to detail and ability to meet strict deadlines.
• Effective communication skills for handling customer interactions.

Required skills

What we offer

• Competitive hourly rate of £13.55 (including evening uplift).
• Supportive team environment with clear night‑shift scheduling.
• Opportunity to develop expertise in order management and customer service.