Customer Relationship Executive

About the role

The Customer Relationship Executive will ensure an excellent experience for existing customers by collaborating with sales, support, legal and finance teams. The role focuses on maintaining customer accounts, handling billing and invoicing queries, and delivering high‑quality service that drives satisfaction and revenue.

Key responsibilities

• Act as the primary point of contact for customers, addressing billing, invoicing and product configuration queries.
• Partner with field sales and internal stakeholders (customer support, onboarding, legal, finance) to deliver a seamless customer journey.
• Review legal and pricing documents, ensuring accuracy and compliance before processing requests.
• Maintain data hygiene within the CRM system, updating records and managing user access.
• Process customer requests quickly and accurately to support revenue generation and satisfaction targets.

Required profile

• Strong attention to detail and ability to handle complex documentation.
• Excellent communication skills and a collaborative mindset.
• Ability to work cross‑functionally with sales, legal, finance and support teams.
• Customer‑focused attitude with a drive to resolve issues efficiently.

Required skills

• Experience using a CRM system.