Customer Service Administrator

About the role

We are seeking an organised, customer‑focused Customer Service Administrator to join a busy team in Chertsey. In this full‑time position you will combine administrative duties with front‑line support, ensuring orders are processed accurately and customers receive a high standard of service.

Key responsibilities

• Answer customer enquiries by phone and email, delivering professional assistance.
• Prepare quotations and handle product and order queries.
• Process customer and supplier orders using the company’s CRM system.
• Coordinate returns and repairs, keeping customers informed throughout.
• Liaise with suppliers and internal departments to guarantee timely delivery.
• Maintain up‑to‑date customer records and accurate account information.
• Provide ongoing support to build strong customer relationships.
• Support general administration, reporting and record‑keeping tasks.

Required profile

• Previous experience in customer service, administration, sales support or office administration.
• Excellent communication and interpersonal abilities.
• Strong organisational skills with the ability to prioritise a busy workload.
• High level of accuracy and attention to detail.
• Proactive, positive attitude and commitment to outstanding service.

Required skills

• Microsoft Word
• Microsoft Excel
• CRM system proficiency

What we offer

• Competitive salary of £29,000 per year.
• Opportunity to work within a friendly, dynamic team.