Customer Service Administrator

About the role

We are seeking a Customer Service Administrator to join a busy team on a temporary basis. You will be the first point of contact for customers, handling enquiries about payments, pricing, waste services and general account queries in a fast‑paced environment.

Key responsibilities

• Answer incoming telephone and email enquiries from customers.
• Handle queries related to payments, invoices, account balances and pricing information.
• Provide accurate information on waste collection services.
• Resolve issues efficiently, escalating when necessary.
• Update and maintain customer records in internal systems.
• Process customer requests and ensure accurate completion.
• Support colleagues with administrative duties as required.
• Adhere to company procedures and service standards.

Required profile

• Previous experience in customer service, contact centre or administration.
• Confident handling enquiries by phone and email.
• Professional, friendly and able to build rapport.
• Organised with strong attention to detail.
• Comfortable working in a fast‑paced environment and managing multiple priorities.
• Team player willing to support colleagues.
• Calm and professional when dealing with challenging queries.

Required skills

• Proficiency in Microsoft Office.

What we offer

• Hourly rate of £16.45 inclusive of holiday pay.
• Monday‑Friday, 08:30‑16:30 schedule.
• Potential for extension or permanent placement based on performance.