Customer Service Advisor – Everyday Banking (Glasgow)

About the role

Join Santander’s Glasgow Contact Centre as a Customer Service Advisor, providing first‑line support for Everyday Banking customers. You will handle inbound calls, resolve queries and help customers with routine transactions while delivering a friendly and empathetic experience.

Key responsibilities

• Act as the first point of contact for customers over the phone.
• Assist with day‑to‑day transactions, queries and service requests.
• Update and maintain accurate customer records.
• Help keep customers and the bank safe by following security procedures.
• Build relationships, identify solutions and suggest improvements to the customer experience.
• Develop knowledge of Santander’s products and services to better support customers.

Required profile

• Friendly, empathetic voice with strong listening skills.
• Ability to thrive in a high‑volume, telephony‑based environment.
• Flexible, “can‑do” attitude and willingness to work varied shift patterns.
• Comfortable handling a broad range of tasks and adapting to changing priorities.
• Proactive mindset focused on improving processes and customer satisfaction.

Required skills