Customer Service Consultant – Voice (Glasgow)

About the role

Santander is seeking Customer Service Consultants to join its Glasgow Contact Centre on a 12‑month fixed‑term basis. You will help TSB customers transition smoothly to Santander, providing support through telephone and video channels while promoting confidence in digital banking.

Key responsibilities

• Assist customers via phone and video calls during the TSB‑to‑Santander integration.
• Guide customers in using mobile and online banking platforms.
• Resolve queries efficiently and deliver clear, practical solutions.
• Encourage adoption of digital self‑service tools.
• Collaborate with team members to ensure a consistent, high‑quality customer experience.
• Identify opportunities to improve service delivery.

Required profile

• Excellent communication skills and a customer‑focused attitude.
• Ability to work a rotating shift pattern (35‑hour week, 8 am‑8 pm, Monday‑Sunday).
• Willingness to work onsite at the Glasgow office.
• Proactive approach to problem‑solving and risk management.

Required skills

• Experience with digital banking platforms (mobile and online).
• Proficiency in handling telephone and video call interactions.

What we offer

• 12‑month fixed‑term contract.
• Competitive hourly rate.
• On‑site training and development opportunities.
• Dynamic, technology‑driven work environment.