Customer Service Advisor – Everyday Banking

About the role

Join Santander’s Belfast Contact Centre as a Customer Service Advisor supporting Everyday Banking customers. You will be the first point of contact, delivering empathetic phone support while handling a high volume of inquiries.

Key responsibilities

• Answer inbound customer calls and provide immediate assistance.
• Process day‑to‑day transactions, queries and service requests.
• Update and maintain accurate customer records.
• Help keep customers and the bank safe by following security procedures.
• Build relationships, identify solutions and suggest improvements to the customer experience.
• Develop knowledge of Santander’s products and services to better serve customers.

Required profile

• Strong communication and listening skills.
• Empathetic, problem‑solving attitude.
• Flexibility to work shift patterns (Shift A or Shift B) and occasional Saturdays.
• Ability to thrive in a fast‑paced, multi‑skilled environment.

Required skills

What we offer

• Opportunities to develop customer‑service expertise.
• Supportive, innovative workplace focused on technology and continuous improvement.