Customer Service Advisor – Fareham

About the role

We are looking for a motivated Customer Service Advisor to join our team at Scania's Fareham site. In this front‑line position you will be the first point of contact for customers, helping to build lasting relationships while coordinating servicing, repairs and maintenance.

Key responsibilities

• Greet customers on arrival in a professional and friendly manner.
• Manage day‑to‑day administrative tasks confidently and efficiently.
• Plan, schedule and coordinate work, creating and processing job cards.
• Check account details, credit limits and obtain authorisation where required.
• Provide timely updates to customers and agree timescales for unscheduled work.
• Raise invoices for work carried out and ensure accurate record‑keeping.

Required profile

• Passion for delivering first‑class customer service.
• Organised approach with strong attention to detail.
• Ability to work independently and take initiative.
• Excellent communication and interpersonal skills.

Required skills

What we offer

• Salary from £27,295 to £30,000 per year.
• In‑house training to support career progression.
• 25 days holiday plus public holidays, increasing with service.
• Competitive employer pension scheme.
• Discounts on major retail outlets, including groceries.
• Four‑times‑basic‑salary life insurance.
• Eligibility for an annual Company Success Payment.