Customer Service Advisor

About the role

Windsor is looking for a Customer Service Advisor to join its growing Customer Services team. You will be the main point of contact for clients throughout their journey, ensuring smooth onboarding, service changes and ongoing support.

Key responsibilities

• Process customer requests such as new onboarding, service upgrades, account updates and billing queries.
• Coordinate actions across engineering, account management, finance and external suppliers.
• Update internal systems and supplier portals to reflect changes accurately.
• Communicate clearly with customers to set expectations and provide status updates.
• Maintain detailed records of interactions and service actions.

Required profile

• Strong focus on delivering a high‑quality customer experience.
• Organised, proactive and able to manage multiple time‑sensitive requests.
• Excellent communication skills and ability to build positive relationships with colleagues, suppliers and customers.
• Ownership mindset with a drive to continuously improve processes.

Required skills

• Experience using CRM systems and business portals.
• Familiarity with telecom services such as connectivity, voice, SIP and hosted platforms.
• Understanding of Internet and network concepts.

What we offer

• Competitive salary between £26k‑£30k, dependent on experience.
• Hybrid working model (office‑based in Stonehouse or Camberley with remote days).
• Full technical training and opportunities for professional development.
• Supportive team environment within a fast‑growing technology company.