Customer Service Advisor

About the role

We are looking for a Customer Service Advisor to join a leading global bank. You will be the first point of contact for customers, providing friendly, accurate and timely support across multiple channels.

Key responsibilities

• Handle inbound customer enquiries and resolve issues in line with policy.
• Document interactions and follow established processes, escalating when necessary.
• Maintain up‑to‑date knowledge of products, services and systems.
• Contribute to a positive customer experience that builds long‑term relationships.

Required profile

• Strong active‑listening and communication abilities.
• Customer‑centric mindset with empathy and a supportive approach.
• Resilience under pressure and ability to manage competing priorities.
• Accountability for delivering solutions within guidelines.

Required skills

• Comfortable using standard digital tools and technology platforms.

What we offer

• Starting salary of £25,000 per year for a 35‑hour week, with two £750 increments in the first year.
• Hybrid working model, on‑site gym, lunch scheme and a comprehensive benefits package.
• 25 days paid holiday plus bank holidays, employee discounts, pension and healthcare schemes.
• 15‑week paid training programme and ongoing support through a dedicated Academy.