Customer Service Advisor

About the role

Join a fast‑growing SME near Watford as a Customer Service Advisor, helping customers through the full claim process. You will be the primary point of contact, ensuring a compassionate and efficient experience for people in need.

Key responsibilities

• Handle customer claims from initiation to resolution.
• Liaise with internal departments to identify the best solutions.
• Manage external and internal email communications professionally.
• Oversee multiple claims simultaneously while maintaining accuracy.
• Coordinate accommodation bookings with third‑party providers.

Required profile

• Strong communication and empathy skills.
• Ability to work in a fast‑paced environment and manage several tasks at once.
• Attention to detail and problem‑solving mindset.
• Willingness to develop and enhance customer service expertise.

Required skills

What we offer

• Competitive salary of £25,000 per year.
• Flexible working arrangements after a six‑month probation period.
• Additional benefits and a supportive, family‑like company culture.