Customer Service Advisor

About the role

We are seeking a motivated and enthusiastic Customer Service Advisor to join our busy office‑based team in Biggleswade. You will support customers across phone, email and live chat, processing online orders and ensuring a smooth experience.

Key responsibilities

• Handle inbound and outbound customer calls and internal branch calls.
• Process customer orders placed via the company website and internal branches.
• Respond to enquiries through online chat and email.
• Track orders and liaise with courier networks regarding deliveries.
• Assist customers with website navigation and online ordering.
• Perform general office administration and customer service duties.

Required profile

• Previous experience in an office‑based customer service role.
• Experience handling enquiries by telephone and email (preferred).
• Confident computer user with ability to learn new systems.
• Excellent communication and organisational skills.
• Proactive, reliable and able to work independently and as part of a team.
• Positive, friendly and professional approach to customer service.

Required skills

• Proficiency with standard office computer applications.

What we offer

• £12.95 per hour (salary progression opportunities).
• Full training on internal systems.
• Monday‑Friday, 8:00 am – 5:30 pm office‑based schedule.
• Supportive team environment with career development prospects.