Customer Service Advisor
SMT Recruitment · Biggleswade
Job description
About the role
We are seeking a motivated and enthusiastic Customer Service Advisor to join our busy office‑based team in Biggleswade. You will support customers across phone, email and live chat, processing online orders and ensuring a smooth experience.
Key responsibilities
- Handle inbound and outbound customer calls and internal branch calls.
- Process customer orders placed via the company website and internal branches.
- Respond to enquiries through online chat and email.
- Track orders and liaise with courier networks regarding deliveries.
- Assist customers with website navigation and online ordering.
- Perform general office administration and customer service duties.
Required profile
- Previous experience in an office‑based customer service role.
- Experience handling enquiries by telephone and email (preferred).
- Confident computer user with ability to learn new systems.
- Excellent communication and organisational skills.
- Proactive, reliable and able to work independently and as part of a team.
- Positive, friendly and professional approach to customer service.
Required skills
- Proficiency with standard office computer applications.
What we offer
- £12.95 per hour (salary progression opportunities).
- Full training on internal systems.
- Monday‑Friday, 8:00 am – 5:30 pm office‑based schedule.
- Supportive team environment with career development prospects.
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Published 1 month ago
Expires 21 hours from now
32 views · 0 interested
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SMT Recruitment
Biggleswade