Customer Service Advisor – Mitcheldean

About the role

As a Customer Service Advisor (Motor Claims Advisor) you will support customers and dealers in filing warranty claims for motor vehicles. Working from our Mitcheldean office, you will handle inbound calls, use our proprietary system "The Connection" and guide claimants through the process.

Key responsibilities

• Receive and log claims calls from dealers and warranty holders.
• Enter claim details accurately into the in‑house system.
• Assess claim eligibility against policy terms and decide to accept or reject.
• Communicate decisions and next steps clearly to customers.
• Maintain up‑to‑date records and ensure compliance with internal guidelines.

Required profile

• Excellent verbal, written and listening communication skills.
• Basic computer proficiency, including data entry and website navigation.
• Previous experience in a customer‑service environment.

Required skills

• Data entry
• Website navigation

What we offer

• Comprehensive training and development programmes.
• Hybrid work model – remote work available after training and meeting performance targets.
• 21 days of annual leave plus bank holidays, increasing with service length.
• Employee assistance programme, health cash plans, discounts, bonus schemes and referral rewards.
• Free onsite parking and additional cultural Heritage Day.