Customer Service Advisor – Temporary

About the role

Our client is a leading manufacturing organisation, with the customer service team acting as a key link between the business and its customers. This is a long‑term temporary opportunity, with the potential to secure a permanent position for the right candidate.

Key responsibilities

• Handle inbound and outbound customer enquiries.
• Provide clear and accurate information on products and services.
• Resolve customer queries and complaints professionally.
• Log customer interactions accurately in the CRM system.
• Identify customer needs and offer suitable solutions.
• Carry out basic troubleshooting where required.
• Work closely with other teams to resolve issues.
• Ensure all processes are followed, including data protection and compliance.

Required profile

• Good written and verbal communication skills.
• Confident using IT systems, including Microsoft Office.
• Strong attention to detail and accuracy.
• Ability to stay calm and professional under pressure.
• Positive, customer‑focused attitude.
• Previous experience in customer service, retail or similar.
• Experience using CRM systems or SAP.
• GCSE Maths & English (Grade C/4 or above).

Required skills

• Microsoft Office
• CRM systems
• SAP