Customer Service Advisor – Zero Carbon Living

About the role

Join OVO Energy’s Zero Carbon Living team and help customers transition to a greener home. You will deliver outstanding service across the entire customer lifecycle, answering queries via phone, web‑chat, WhatsApp and email.

Key responsibilities

• Engage with OVO customers, providing clear, passionate communication across multiple channels.
• Resolve inbound queries quickly and accurately, ensuring customers feel supported.
• Educate customers on OVO’s Plan Zero mission and guide them to products and services that aid home decarbonisation.
• Collaborate within a squad to share knowledge, innovate, and continuously improve the customer experience.

Required profile

• Enjoy talking to people and thrive in a customer‑facing environment.
• Based within 30 miles of the Glasgow or Bristol hub and able to travel to the hub as required.
• Available for full‑time, 37‑hour weeks with shift times between 8 am‑6:15 pm Mon‑Fri and one Saturday per month.
• Right to work in the UK (no sponsorship offered).

Required skills

What we offer

• Starting salary of £25,950, rising to £26,770 after training and probation (typically within nine months).
• Hybrid working – hub‑based collaboration with the flexibility to work from home.
• Opportunities to contribute to OVO’s Plan Zero environmental goals.
• Structured training and a supportive squad environment.