Customer Service Apprenticeship

About the role

Keyline Civils Specialists, part of the Travis Perkins Group, is recruiting for a Customer Service Apprenticeship in Northfleet, Kent. It is a permanent, full-time 12-month apprenticeship (7.30am to 5pm, Monday to Friday, 42.5 hours per week) aimed at people who want to earn while they train for a nationally recognised qualification and build a long-term career.

Key responsibilities

• Build relationships with customers over the counter and on the phone by taking orders, providing quotes and offering possible solutions and relatable products.
• Be helpful and friendly, getting to know customers on a first-name basis.
• Use knowledge of the products to answer enquiries, give product information, prepare quotes and help each customer with their purchase.
• Gain exposure across a number of areas within the branch to discover strengths and interests.

What we offer

• A competitive salary plus bonus and benefits.
• 22 days holiday, colleague bonus and colleague discounts across the Travis Perkins Group businesses, plus online discounts at leading retailers.
• Support through 1:1 coaching, mentoring and technical and skills training, with study time factored into the working week.
• Further apprenticeship programmes available to continue developing your career.