Customer Service Assistant

About the role

As a Customer Service Assistant you will be the front‑line of the store, ensuring every visitor enjoys a smooth and friendly experience. Your day will involve helping customers, keeping the shop tidy, and supporting the team to deliver excellent service.

Key responsibilities

• Greet and assist customers, answering queries and processing payments with a smile.
• Maintain tidy store environment: organise trolleys, stock shelves, and ensure deliveries are handled promptly.
• Support the team in keeping the store well‑stocked and ready for customers.
• Follow health and safety procedures, including parking and trolley management.

Required profile

• Previous experience in a similar customer‑facing role is preferred.
• Strong commitment to delivering high‑quality customer service.
• Willingness to provide an up‑to‑date CV when applying.

Required skills

What we offer

• Comprehensive training and development opportunities.
• Hourly pay rates: £12.71 (21+), £12.00 (18‑20), £8.82 (under 18).
• Up to £300 per month gain‑share bonus.
• Employer pension contribution up to 10%.
• Up to 35 days annual leave including bank holidays.
• Benefits such as 20% colleague discount, health schemes, cycle‑to‑work, life assurance, and financial education.