Customer Service Assistant

About the role

Vita Student is seeking a Customer Service Assistant to deliver a luxury, home‑from‑home experience for its student residents in Leeds. You will be the first point of contact, providing personalised support, handling enquiries and ensuring a seamless stay for students.

Key responsibilities

• Front‑of‑house duties: greet residents and guests, answer questions and maintain a welcoming atmosphere.
• Maintain communal areas to high standards, conduct regular block walks and report any issues.
• Replenish refreshment supplies, manage parcel storage and distribution.
• Act as the primary contact for incidents or emergencies on site.
• Oversee waste‑management areas, adhering to health and safety regulations.
• Promote, prepare, deliver and close down on‑site and off‑site student events.

Required profile

• Proven experience in customer‑service roles, preferably within hospitality or student housing.
• Ability to work proactively, maintaining cleanliness and safety of shared spaces.
• Comfort with using various technology systems and software to support operations.
• Event‑management experience is a plus, though full training is provided.

Required skills

What we offer

• Permanent contract, 16 hours per week with varied shift patterns (6 am – 9 pm).
• Hourly rate of £13.45.
• Dynamic, vibrant work environment within a premium student‑living community.