Customer Service Associate – Fixed Term (2 Years)

About the role

The Customer Service Associate joins a property management team in London to deliver day‑to‑day resident support, marketing, and tenancy administration. This fixed‑term position focuses on creating a positive living experience while helping achieve occupancy and retention targets.

Key responsibilities

• Provide front‑of‑house customer service, handling queries, complaints and community events.
• Support marketing activities such as open days, leafleting and sales/leasing viewings.
• Administer tenancy processes, including rent arrears chase, tenancy extensions and utility efficiency.
• Maintain health and safety compliance, raise purchase orders and process tenant refunds.
• Participate in on‑call roster for out‑of‑hours emergency support.

Required profile

• Good general education with strong organisational and multi‑tasking abilities.
• Excellent verbal and written English communication skills.
• Ability to work autonomously and as part of a collaborative team.
• Flexible and adaptable to a changing environment.

Required skills

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Knowledge of UK Health and Safety legislation.