Customer Service Associate – Part‑Time (24 hrs)

About the role

We are looking for a part‑time Customer Service Associate to join our team in Cardiff. You will help manage day‑to‑day operations of a residential property, ensuring residents enjoy a high‑quality living experience.

Key responsibilities

• Work collaboratively with team members to deliver exceptional resident living.
• Create a positive and memorable experience for residents.
• Provide front‑of‑house customer service, anticipating and exceeding resident expectations.
• Handle resident queries and complaints, following Greystar’s complaints procedure.
• Support property events and community activities.

Required profile

• Team‑oriented attitude and respect for colleagues.
• Strong communication and interpersonal skills.
• Ability to respond positively to resident inquiries and resolve issues.
• Commitment to maintaining high standards of resident satisfaction.

Required skills

What we offer

• Part‑time schedule (24 hours per week) in a dynamic property‑management environment.
• Opportunity to develop customer‑service expertise within a leading global real‑estate company.