Customer Service Co-ordinator (Part‑time)

About the role

We are seeking a friendly, driven Customer Service Co‑ordinator to join our team on a part‑time basis. In this hands‑on, fast‑paced position you will be the first point of contact for customers, managing enquiries, processing orders and ensuring a consistently positive experience.

Key responsibilities

• Process customer orders accurately and efficiently
• Respond to customer enquiries via phone, email and live chat
• Manage and follow up on back‑orders
• Prepare and issue customer quotes
• Conduct price comparisons and support tender processes
• Resolve customer complaints and returns professionally
• Meet or exceed performance targets (KPIs such as response times, call handling, NPS)
• Escalate complex issues to relevant departments when required

Required profile

• Ownership & accountability – takes responsibility and follows through
• Drive & work ethic – willing to go above and beyond when needed
• Resilience – able to manage pressure and handle challenging situations
• Adaptability – comfortable in a fast‑paced, changing environment
• Customer‑focused approach – always prioritises the customer experience
• Passion & energy – brings a positive, can‑do attitude
• Proactive mindset – looks for improvements and solutions

Required skills

• Strong verbal and written communication
• Excellent customer service with a professional approach
• IT literate with experience using CRM systems
• Strong organisation and time‑management
• Ability to remain calm under pressure
• Problem‑solving and multitasking ability
• Team player with a positive attitude
• Willingness to learn and continuously develop

What we offer

• Company‑wide bonus scheme
• Free daily lunch
• Free on‑site parking
• On‑site gym access
• Career development opportunities and external training
• Employee Assistance Programme for mental health and financial wellbeing