Customer Service Consultant

About the role

Join Nationwide’s Contact Centre team as a Customer Service Consultant, providing expert guidance to customers navigating the complex world of banking. You will work 35 hours per week across a rotating shift pattern, including evenings, weekends and bank holidays.

Key responsibilities

• Handle a high volume of inbound calls, delivering accurate information on banking products and services.
• Resolve complex financial queries and turn challenges into opportunities for customer satisfaction.
• Support vulnerable customers with empathy, patience and resilience.
• Stay up‑to‑date with the latest banking regulations, products and technology.

Required profile

• Strong communication skills and a customer‑focused attitude.
• Ability to work flexible shifts, including weekends and holidays.
• Resilience under pressure and capacity to handle emotive conversations.

Required skills

What we offer

• Hybrid working model with at least two days per week onsite at the Northampton office.
• Structured 4‑week on‑site training programme.
• Competitive salary starting at £26,500 per year.
• Opportunities for career development within a leading UK bank.