Customer Service Coordinator

About the role

We are looking for a proactive Customer Service Coordinator to join our busy operational team in Oldham. In this full‑time permanent position you will support partner and client activities, ensuring a smooth experience from initial enquiry through to completion.

Key responsibilities

• Manage and process daily customer requests and applications.
• Act as the primary point of contact for customers, partners and internal colleagues.
• Maintain accurate records and update internal systems.
• Provide pricing information and quotes to customers.
• Coordinate activities across multiple departments to ensure timely delivery.
• Produce reports and support business performance tracking.
• Handle queries efficiently and resolve issues professionally.
• Support continuous improvement of processes and customer experience.

Required profile

• Organised, customer‑focused administrator with strong attention to detail.
• Proven ability to manage multiple priorities in a fast‑paced environment.
• Excellent communication skills with stakeholders at all levels.
• Proactive problem‑solver who can work independently and as part of a team.

Required skills

• Strong IT proficiency, particularly Microsoft Office applications.

What we offer

• Competitive salary up to £28,500 per year.
• Comprehensive training and ongoing development.
• Supportive, collaborative working environment with free parking.
• Employee benefits package and wellbeing initiatives.
• Career progression opportunities within a stable, growing organisation.