Customer Service Executive

About the role

We are looking for an experienced Customer Service Executive to join a fast‑growing company in East Grinstead. You will be the first point of contact for customers, handling enquiries, processing orders and building lasting relationships while delivering a high standard of service.

Key responsibilities

• Act as the primary contact for customer enquiries via phone, email and live chat.
• Process orders and manage related correspondence accurately using a ticketing system.
• Maintain and update tickets in line with service level agreements and standard operating procedures.
• Liaise with internal teams such as Warehouse, Customer Services and other departments to resolve requests efficiently.
• Prioritise a busy inbox, ensuring timely responses and adherence to agreed response times.

Required profile

• Previous experience in a customer service or support role.
• Proven ability to meet deadlines and SLA commitments.
• Strong organisational skills with high attention to detail.
• Excellent written and verbal communication abilities.
• Collaborative team player with a proactive attitude.

Required skills

• Microsoft Excel
• Microsoft Outlook