Customer Service Representative – Bristol

About the role

Join our Operation Centre in Bristol as a Customer Service Representative, handling a high volume of inbound and outbound calls. You will be the first point of contact for members and private traders, assisting with sales, returns, and compliance documentation.

Key responsibilities

• Respond promptly to inbound and outbound customer calls while meeting Service Level Agreements.
• Assist members and private traders with sales and return queries.
• Perform administrative duties related to documentation and regulatory compliance.
• Maintain accurate records and ensure timely follow‑up on customer issues.

Required profile

• Excellent customer service mindset.
• Clear written and verbal communication skills.
• Strong attention to detail.
• IT literate and comfortable using standard office software.
• Adaptable, able to multi‑task in a fast‑paced environment.
• Team‑oriented and collaborative.

Required skills

What we offer

• 23 days holiday plus bank holidays and an extra personal day.
• Paid day off to volunteer for a charity of your choice.
• Healthcare Cash Plan covering dental, optical, chiropody and more.
• Contributory workplace pension scheme.
• Opportunity to purchase company shares at a discounted rate.
• Cycle to Work Scheme, fitness videos, gym discounts.
• Life insurance coverage.
• Access to exclusive discounts on everyday purchases and family activities.