Customer Service Representative – Derivatives Clearing Services

About the role

Join HSBC's Derivatives Clearing Services team as a Customer Service Representative. You will be the primary point of contact for European clients, handling both listed derivatives and OTC cleared products while supporting critical post‑trade processes.

Key responsibilities

• Manage day‑to‑day client queries end‑to‑end for European accounts.
• Support cash and collateral movements, including margin calls and FX processing.
• Perform operational tasks such as trade/system booking and reconciliation.
• Resolve post‑trade client issues across the clearing lifecycle.
• Provide platform demonstrations and guidance on post‑trade interfaces.
• Assist with contract expiry, maturity processes, and participate in client calls and reviews.
• Identify opportunities to improve processes and client experience while ensuring compliance with risk, control, and regulatory frameworks.

Required profile

• Strong understanding of derivatives, especially futures and options.
• Previous experience in an operations or back‑office environment within financial services.
• Proven client‑facing experience and ability to balance interaction with operational workload.
• Excellent attention to detail with a focus on risk and controls.

Required skills

• Futures
• Options
• FX processing
• Trade booking
• Reconciliation
• Cash and collateral management
• Knowledge of CCPs and regulatory frameworks