Customer Service & Reservations Coordinator (French or Dutch Speaking)

About the role

An established international business is looking for a Customer Service and Reservations Coordinator based in Cambridge. The role manages customer enquiries, bookings and amendments for an international customer base, and the salary is between £30,000 and £32,000 per annum.

Key responsibilities

• Oversee customer reservations, updates and individual requirements.
• Act as first point of contact for customers by phone and email.
• Deal with customer queries and complaints, ensuring timely and appropriate solutions.
• Review customer comments and feedback and respond professionally where needed.
• Adapt and translate written content.
• Liaise with internal teams to ensure a high level of service throughout the customer journey.

Required profile

• Previous experience in a customer-facing or administrative role, ideally within a service-led environment.
• Fluent French or Dutch preferred.
• Confident communicator with a professional and friendly telephone and email manner.
• Highly organised, able to prioritise workloads and manage several tasks at once.
• Positive, hands-on approach with good problem-solving skills.