Customer Services Advisor

About the role

Join Fairhive Homes as a Customer Services Advisor and become the first point of contact for residents across Aylesbury. You will handle enquiries, repair requests and appointment bookings while delivering a professional, helpful service.

Key responsibilities

• Respond to customer enquiries via phone, email and face‑to‑face.
• Log and coordinate repair requests and schedule appointments.
• Maintain accurate records and update internal systems.
• Liaise with colleagues, contractors and external partners to resolve issues.
• Ensure service standards are met and contribute to continuous improvement initiatives.
• Support the training and onboarding of new team members when required.

Required profile

• GCSE‑level education (or equivalent) with strong numeracy and literacy.
• Excellent verbal and written communication skills.
• Organisational, administrative and prioritisation abilities.
• Intermediate IT proficiency.
• Knowledge of relevant processes and procedures.
• Problem‑solving and analytical mindset within policy guidelines.
• Commitment to equality and diversity in service delivery.

Required skills

• IT

What we offer

• Permanent, full‑time contract with hybrid working.
• Career development in a supportive environment.
• Health Cash plan for wellbeing.
• Flexible working arrangements.