Customer Services Assistant - Student Services

About the Role

Join the dynamic Student Services team at North Lindsey College as a Customer Services Assistant. As the primary point of contact for students, applicants, and visitors, you will play a crucial role in shaping the first impression of our institution while providing essential support to our academic community.

Main Missions

• Act as the first point of contact for students, visitors, and colleagues via face-to-face, telephone, email, and digital platforms.
• Provide high-quality customer service, offering accurate information, guidance, and support to students and applicants.
• Manage diverse administrative tasks, including issuing ID badges, updating student records, and processing payments.
• Handle formal requests such as references and ensure all documentation complies with data protection (GDPR) requirements.
• Support large-scale college activities, including open days, enrollment periods, and peak activity cycles.
• Provide ad-hoc assistance to the financial support team when required.

Profile Required

• A friendly, professional, and highly organized individual with a passion for student success.
• Excellent communication skills with the ability to interact effectively with a diverse audience.
• Strong multitasking abilities to manage administrative duties during high-pressure periods.
• A proactive approach to problem-solving and providing guidance.

Required Skills

• Exceptional Customer Service & Interpersonal Skills
• Administrative & Data Management
• Proficiency in Digital Platforms & Communication Tools
• Attention to Detail & Accuracy
• Knowledge of Data Protection/Confidentiality

Working Conditions

• Full-time, permanent position.
• 35.5 hours per week.