Customer Software Trainer

About the role

We are looking for a Customer Software Trainer to join a fast‑growing SaaS business. You will own the full onboarding and training experience, turning a manual, inconsistent process into a structured, repeatable and scalable system that accelerates time‑to‑value and drives stronger product adoption.

Key responsibilities

• Design and deliver structured onboarding programmes aligned with implementation timelines.
• Run engaging live and recorded training sessions, as well as on‑site workshops when required.
• Create role‑based learning journeys for different user types.
• Build and maintain a scalable training academy with videos, guides and other learning resources.
• Develop clear playbooks covering workflows, integrations, APIs and best‑practice usage.
• Create assessments and certification frameworks to validate learning.
• Continuously evolve training materials based on product updates and customer feedback.
• Train internal teams on platform functionality and ensure consistent messaging across customer‑facing functions.
• Support onboarding and ramp‑up of new hires through structured learning programmes.
• Drive improved product adoption, reduce onboarding time and identify recurring knowledge gaps to feed back into product development.

Required profile

• Experience training or enabling users on a SaaS platform.
• Ability to simplify and explain technical concepts such as workflows, integrations or APIs.
• Experience designing structured training programmes or learning journeys.
• Confident presentation and facilitation skills, both online and in person.
• Highly organised, process‑driven approach with strong attention to detail.
• Comfortable working cross‑functionally with Customer Success, Sales, Product and Technical teams.

Required skills

• SaaS platforms
• APIs

What we offer

• Salary £40,000‑£60,000 per annum, dependent on experience.
• Leeds office‑based role.
• 30 days holiday (increasing by one day per year of service, up to 35) plus bank holidays and a work anniversary day off.
• Wellbeing support, Bright Exchange discounts, free onsite parking and regular team socials.
• Excellent career growth opportunities in a thriving start‑up environment.