This job is no longer available
This job expired on 27/09/2026. It no longer accepts applications.
Customer Success Engineer – International Travel
Bond Williams · Didcot
Job description
About the role
We are looking for a hands‑on Customer Success Engineer to support advanced technical systems used in leading research environments worldwide. The role combines on‑site and remote installation, troubleshooting, training and extensive international travel.
Key responsibilities
- Install, commission, and test technical systems on‑site and remotely.
- Provide customer training and ongoing support.
- Diagnose and resolve hardware and software issues.
- Manage support cases through to resolution.
- Work with engineering teams on escalations.
- Travel internationally to customer sites (up to 50% of time).
Required profile
- Experience in technical support, service or hands‑on engineering.
- Comfortable working with test equipment and Windows/Linux operating systems.
- Strong communication and problem‑solving abilities.
- Bonus: experience in scientific, imaging or precision equipment environments.
Required skills
- Test equipment operation
- Windows operating system
- Linux operating system
- Hardware troubleshooting
- Software troubleshooting
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Bond Williams
Didcot