Customer Success Manager

About the role

We are seeking an experienced Customer Success Manager to join a fast‑growing technology business. In this role you will act as the bridge between customers, support, and product teams, ensuring clients receive maximum value and helping shape future product development.

Key responsibilities

• Proactively manage a portfolio of customer accounts, monitoring satisfaction and identifying trends.
• Support retention and recurring‑revenue targets through effective account management.
• Conduct business reviews with key clients to discuss performance, usage, objectives and growth opportunities.
• Collaborate with Support to address recurring issues and launch proactive success initiatives.
• Deliver communications, training and engagement activities that boost adoption and satisfaction.
• Work with Product teams to convey customer feedback, feature requests and enhancement ideas.
• Represent the customer perspective in internal discussions to influence product road‑maps.

Required profile

• Previous experience in Customer Success, Account Management, Client Relationship or Customer Experience.
• Proven ability to manage multiple client accounts while maintaining high service levels.
• Experience conducting business reviews with senior stakeholders.
• Strong communication and relationship‑building skills.
• Proactive, solutions‑focused approach to customer engagement.
• Aptitude for analysing customer data to spot trends, risks and opportunities.
• Comfort working in a fast‑paced technology or SaaS environment.

Required skills