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This job expired on 25/09/2026. It no longer accepts applications.
Customer Support Advisor
Mpeople Recruitment · Burnley
Job description
About the role
Mpeople Recruitment is looking for a Customer Support Advisor to join a busy team in Burnley. You will be the first point of contact for customers, handling enquiries and resolving issues in a fast‑paced environment.
Key responsibilities
- Answer inbound calls and respond to customer enquiries.
- Resolve issues, provide clear advice and process payments.
- Update customer records and maintain accurate system documentation.
- Monitor account alerts, contact customers when needed, and support basic troubleshooting.
Required profile
- Previous experience in a customer service or contact‑centre setting.
- Strong communication abilities and good IT literacy.
- Excellent attention to detail and organisational skills.
- Ability to work under pressure and meet performance targets.
- Professional, customer‑focused attitude and DBS clearance.
Required skills
What we offer
- Hybrid working after training (3 days in the office).
- Temporary contract for 6–12 months, 37.5 hours per week.
- Competitive hourly rate of £12.71 – £14.27.
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Mpeople Recruitment
Burnley