Customer Support and Fulfilment Executive – Contract

About the role

Askable is looking for a proactive Customer Support and Fulfilment Executive to join its Recruitment & Fulfilment team on a three‑month contract, with the possibility of extension. The role is based on‑site in Shoreditch, London and combines client support with hands‑on participant matching for research studies.

Key responsibilities

• Act as the first line of support for clients, researchers and participants, troubleshooting issues quickly and delivering a standout experience.
• Review new research projects, check screeners, incentives and quotas, and flag any risks or ethical concerns before launch.
• Monitor live dashboards, batch campaigns across sources and intervene early to keep studies on track.
• Use Meta and LinkedIn to engage niche audiences, posting and experimenting with targeting to fill hard‑to‑recruit studies.
• Ensure participant welfare, escalating any concerns immediately, and maintain high first‑response times and CSAT scores.

Required profile

• Minimum 3 years experience in a customer support or similar role, preferably in a tech or software environment.
• Excellent written and verbal communication, strong organisational skills and the ability to multitask in a fast‑paced setting.
• Self‑motivated, curious and able to work independently while contributing positively to a team.

Required skills

• Familiarity with CRM systems.
• Proficiency with spreadsheets.
• Experience using Slack and Notion.
• Comfort with Meta and LinkedIn platforms for audience outreach.