Customer Support Coordinator – Peterlee

About the role

We are looking for a Customer Support Coordinator to join our growing technology business in Peterlee. You will be the friendly voice for customers, handling queries, troubleshooting issues and coordinating solutions across teams to ensure an outstanding experience.

Key responsibilities

• Manage and coordinate customer support tickets through phone, email and online systems.
• Provide first‑line troubleshooting and product guidance.
• Build and maintain strong relationships with customers, including proactive support calls.
• Collaborate with technical, project and operational teams to resolve complex issues.
• Support customer onboarding, product adoption and service installations.
• Keep customer records accurate and up to date.
• Identify and suggest improvements to the customer journey and internal processes.
• Contribute to training materials and wider business projects.

Required profile

• Enthusiastic about helping people and delivering excellent service.
• Organised, proactive and able to work in a busy, collaborative environment.
• Strong communication skills, both written and verbal.
• Ability to build lasting customer relationships.

Required skills

What we offer

• £30,000 annual salary.
• 25 days annual leave plus bank holidays.
• Private medical insurance and comprehensive health cash plan.
• Life assurance, enhanced maternity/paternity and company sick pay.
• Annual discretionary bonus, Christmas bonus and paid volunteering leave.
• Pension scheme and employee referral programme.
• Free onsite parking, fresh fruit, great coffee and excellent kitchen facilities.
• Regular team socials in a friendly, supportive environment.