Customer Support Representative – Burnley

About the role

Join Lloyds Banking Group as a Customer Support Representative in Burnley, working 35 hours per week in a branch environment. You will be the first point of contact for customers, helping them navigate everyday banking and offering guidance during important life moments.

Key responsibilities

• Provide face‑to‑face assistance to customers across Lloyds and Halifax branches.
• Handle routine banking transactions and enquiries.
• Support customers dealing with bereavement, fraud, vulnerability or digital banking challenges.
• Promote and guide customers in using online and mobile banking services.
• Identify opportunities to connect customers with suitable products and services.

Required profile

• At least 12 months of customer service experience.
• Genuine, honest, and caring attitude towards customers.
• Strong empathy and ability to remain calm under pressure.
• Commitment to delivering promises and going beyond expectations.
• Team‑player who collaborates closely with colleagues.

Required skills

What we offer

• Starting salary £26,200 per year, increasing to £26,950 after six months.
• Flexible working options.
• Training and career progression within the Group.
• Opportunity to develop skills for future roles in phone, online or digital channels.