Director of Operations Change – Client Projects

About the role

As a senior leader in the Investor Services Operations Client Change team, the Director will drive operational delivery and readiness for client projects, including large‑scale deal implementations. The role leads a team of Operations Change professionals and works closely with senior stakeholders across Sales, Operations, Technology and Product to ensure seamless execution and client satisfaction.

Key responsibilities

• Deliver a portfolio of client projects and large deals, ensuring timely, high‑quality execution.
• Lead Operations Change project teams, both directly and through stakeholder networks.
• Manage resourcing, capacity, team structure and budget to meet financial and strategic objectives.
• Drive continuous improvement of client project processes, implementing global standards and strategic enhancements.
• Proactively manage operational and project risks, ensuring compliance with internal policies and external regulations.
• Engage with clients and internal stakeholders, participate in due diligence and foster strong partnerships.

Required profile

• Senior experience in project or change delivery within Investor or Securities Services, with a track record of managing large client deals and strategic programmes.
• Extensive experience as a people leader, developing and managing teams.
• Deep knowledge of Investor/Securities Services operations or related business/product areas.
• Exceptional stakeholder management and client‑facing communication skills with strong executive presence.
• Strategic mindset focused on continuous improvement and transformation.
• Proven ability to drive process improvements, standardisation and organisational design.

Required skills

What we offer

• Hybrid working model (up to two days remote per week) in a business‑casual environment.
• Competitive base salary with annual review.
• Generous holiday allowance starting at 27 days plus bank holidays, increasing with tenure.
• Discretionary annual performance‑related bonus.
• Comprehensive benefits supporting wellbeing, health and financial security.