DUA Analyst / Broker Technician

About the role

An established Lloyd's broker is looking for an experienced DUA Analyst/Broker Technician to manage and optimise Delegated Underwriting Authority (DUA) and binder operations. The role involves creating DUA contracts, handling data analytics, validating bordereaux and acting as a key liaison between brokers, coverholders and MGAs. It sits within a high‑performing Portfolio Solutions Team.

Key responsibilities

• Prepare and maintain new and renewal binders, endorsements and delegated authority documentation.
• Manage bordereaux submissions, validation and processing in line with Lloyd's reporting standards.
• Liaise with brokers, coverholders and managing agents to ensure smooth placement and compliance.
• Resolve technical processing queries via Velonetic and maintain data quality across delegated authority portfolios.
• Produce management information and Power BI reports to support business performance and portfolio analysis.
• Support system improvements, automation initiatives and API/data integration projects.
• Administer key London Market platforms and ensure regulatory and operational compliance.

Required profile

• 5+ years experience in a DUA, Binder Technician, Account Handler or Delegated Authority Analyst role within a Lloyd's broker.
• Strong understanding of Lloyd's delegated authority processes and bordereaux reporting.
• Experience with VIPR/Intrali, DCOM, Atlas, Whitespace, Novus or similar London Market platforms.
• Advanced Excel skills; Power BI experience highly desirable.
• Excellent analytical, organisational and stakeholder management abilities.
• CII/Dip CII certification advantageous.

Required skills

• VIPR/Intrali
• DCOM
• Atlas
• Whitespace
• Novus
• Advanced Excel
• Power BI
• Velonetic
• API integration