Duty Manager (Sunday) - Part Time, Fixed Term

About the role

The University Library is expanding its opening hours with a new Sunday service and is seeking a part-time, fixed-term Duty Manager. The role provides operational leadership to staff delivering high-quality services during Sunday opening, supporting the Reader Services and Facilities Management teams. It works closely with the Customer Services leads and manages a Team Leader who supervises five Library Assistants. The contract runs from now until January 2028, 5 hours on Sunday, and the funds are available for 12 months initially.

Key responsibilities

• Provide leadership, coaching and supervision to customer service team members during Sunday opening
• Ensure the needs of Library users are consistently met or exceeded
• Take a proactive, flexible approach to operational problem-solving and service quality
• Monitor customer satisfaction and feed into continuous service improvement
• Manage a Team Leader who oversees service desk staff and supports five Library Assistants in resolving resilience issues and receiving regular training

Required profile

• Strong background in customer-focused service delivery for diverse audiences
• Demonstrated experience in team leadership, coaching or supervision
• Exceptional interpersonal and communication skills
• Experience within the library or information sector preferred

What we offer

• Salary of £36,320 to £46,970 pro rata
• Annual leave allowance of 41 days, pro rata depending on days worked
• Parental leave including maternity, paternity/co-parent, adoption and shared parental leave
• Discounts on major retailers
• Professional development such as apprenticeships and training courses

Applications close on 1 November 2026; interviews are scheduled for 10 November 2026. Candidates from a BME background are particularly welcome. The University's hybrid working policy applies where possible, though some tasks must be done on campus.